Payment and Refund Policy

Company: Rudder LTD
Phone: +44 (0) 7400 740170
Email:rudderhelp@outlook.com
Address: 6 Good Street, Stanley, England, DH9 8BE

This Payment and Refund Policy outlines the terms and conditions for payments and refunds for all services provided by Rudder LTD. By engaging our services, you agree to the terms described below.

Scope

1.1. This policy applies to all services provided by Rudder LTD, including web design, UX/UI development, website redesigns, mobile applications, and integrations.
1.2. It applies to all clients regardless of payment method, order type, or project size.

Payment Methods

2.1. Accepted payment methods include bank transfers, credit/debit cards, PayPal, or other agreed-upon online payment services.
2.2. All payments are made in GBP (£).
2.3. Any fees associated with payment processing (e.g., bank charges) are the responsibility of the client.

Payment Schedule

3.1. Standard projects: 50% deposit before work begins and 50% upon project completion.
3.2. Large or custom projects exceeding £6,000: payment schedules and milestones will be agreed individually in the contract.
3.3. Payments must be made according to the due date specified in the invoice.

Invoice Details

4.1. Each payment is accompanied by a detailed invoice describing the services rendered and the amount due.
4.2. Invoices are sent via email or another agreed method.
4.3. Clients must review the invoice and report any discrepancies immediately.

Late Payments

5.1. Payments not received by the due date may incur interest or suspension of services.
5.2. Interest on overdue payments will be 2% per month or the maximum allowed by law, whichever is lower.
5.3. Rudder LTD reserves the right to suspend access to the project until full payment is received.

Refund Policy

6.1. Deposits and initial payments are non-refundable once work has commenced, including research, planning, and preliminary mockups.
6.2. Refunds may only be considered if Rudder LTD is unable to deliver the agreed services.
6.3. Any approved refund will be calculated proportionally to the work not yet completed or delivered.
6.4. Refund requests must be submitted in writing to rudderhelp@outlook.com within 14 days from the date of service failure or cancellation.

Cancellations

7.1. Client-Initiated Cancellation: If a client cancels a project after commencement, payments made are subject to deductions based on the percentage of work completed.
7.2. Company-Initiated Cancellation: Rudder LTD reserves the right to cancel a project due to unforeseen circumstances, legal obligations, or client non-compliance. In such cases, all unused funds will be refunded in full.

Project Scope Changes

8.1. Any changes to the project scope may affect the total cost.
8.2. Additional work beyond the original agreement will be billed separately and agreed upon in writing.
8.3. Refunds for additional work are not applicable if the work has already been completed according to the agreed modifications.

Dispute Resolution

9.1. All payment or refund disputes should first be attempted to resolve through amicable communication between the client and Rudder LTD.
9.2. If no resolution is reached, disputes will be governed by the laws of England and Wales.
9.3. Both the client and the company agree to act in good faith in compliance with the law and contractual obligations when resolving disputes.

Contact Information

10.1. All inquiries regarding payments, refunds, or project cancellations should be directed to:
Phone: +44 (0) 7400 740170
Email:rudderhelp@outlook.com
Address: 6 Good Street, Stanley, England, DH9 8BE
10.2. All inquiries will be responded to within 5 business days.